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Ideas are easy. Implementation is hard.
CXSparrow
Mar 141 min read
Why you should not trust your customer health score blindly
Customer health scores are useful, but they are not enough. They can only capture a fraction of the information you need to know about...
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CXSparrow
Mar 142 min read
Every business proposal must address this one underlying question:
"𝗛𝗼𝘄 𝘄𝗶𝗹𝗹 𝘁𝗵𝗶𝘀 𝘀𝗮𝘃𝗲 𝗺𝗼𝗻𝗲𝘆 𝗼𝗿 𝗺𝗮𝗸𝗲 𝗺𝗼𝗻𝗲𝘆?" Businesses exist to make money by creating value for customers....
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